IPTV · Support
Black screen: TV signal or player playback?
First check whether the TV menu works. Missing HDMI signal and a black stream need different checks.
- 01
If no menu appears, check power, HDMI input and the box connection.
- 02
For an external box, try connecting directly to the TV without an HDMI splitter.
- 03
If the player menu works, try another item and check the subscription expiry.
- 04
Update the player and system, then restart the device.
- 05
Your TV may not support a format. Record the error and item before contacting support.
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