IPTV troubleshooting France
Identify the symptom and work through connection, black screen, licence, sound or TV guide issues step by step. These checks help you explain your issue to support.
IPTV buffering: isolate the connection issue
Pauses can come from the network, player or one stream. Compare first rather than changing several settings.
View details ↗Black screen: TV signal or player playback?
First check whether the TV menu works. Missing HDMI signal and a black stream need different checks.
View details ↗Rejected login or playlist not loading
Player licence and IPTV access are separate. Check the selected connection mode before re-entering details.
View details ↗App missing from your TV's store
Stores filter apps by device and compatibility. A similar name can belong to another publisher.
View details ↗Expired player licence: what needs renewing?
A licence message concerns the player. IPTV expiry concerns content access; their dates may differ.
View details ↗Playback blocked on a second device
One Vista Stream subscription covers one playing device at a time. Player licences are counted separately.
View details ↗Missing TV guide, shifted times or unavailable replay
EPG comes from a programme source. Replay depends on the service and content; activating a player does not create it.
View details ↗Picture with no sound or missing subtitles
The audio track, TV output or stream format may be responsible. Test another item before changing settings.
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