IPTV · Support
Picture with no sound or missing subtitles
The audio track, TV output or stream format may be responsible. Test another item before changing settings.
- 01
Check volume and mute on the player, TV and soundbar.
- 02
Select another audio track or subtitles only if that item includes them.
- 03
With a box, check HDMI and try a direct TV connection; check audio output.
- 04
On Windows, open Settings > System > Sound > Volume mixer and check the player's output.
- 05
If only one video remains silent, record the format and check device compatibility.
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