Updating your player with confidence

Confirm the version

Note the installed version and check the store or developer. A player update does not automatically change subscription rights, duration or connections.

Keep a useful record

Keep the exact name and necessary settings in an appropriate place. Before removing an app, check how licence and configuration are tied to the device. Do not post these settings in a public help request.

Three things to remember

• Identify the exact model and player.
• Check price, duration and conditions before purchase.
• Never share sensitive credentials in a URL.